Frequently Asked Questions
How do I change an order?
If you need to change the personal details of your order, please fill out the contact form. We can change your email address, name, and shipping address if there is a typo mistake.
What payment methods do you accept?
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
We accept payments in the form of Visa, MasterCard, Discover, JCB and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
How do I change or cancel an order?
If for any reason you wish to cancel your order, please contact us within 24 hours after your order has been placed. We reserve the right to accept or decline an order at any time, or any portion thereof, in our sole discretion.
Please note that any orders that have already been packed or shipped cannot be cancelled.
How do I track my order?
We will send you an email containing your tracking information as soon as your order has shipped.Typically, you will receive the tracking number within 1-3 days after processing your order.
When will my order be processed?
We process orders between Monday to Friday. Please allow for extra time for your order to be processed during holiday seasons. Please allow for up to 7-12 business days for you to receive your order.
Will I be charged with custom duties and fees?
The prices displayed on our website are tax-free in US Dollars. If a custom duty tax is received, customers will be responsible for paying the customs tax.
Import taxes, duties and related customs fee may be charged, which are determined by your local customs office.
Payment of these charges are the customers' responsibility. For details about charges, please contact your local customs office.
How do I get free shipping?
Orders over $36 quality for FREE US shipping. All shipped orders will receive tracking numbers so you can check the status of your package.
We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server.
You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.
Will I have to pay the shipping fee for return orders?
Yes, all return shipping fees are the responsibility of the customer.
What if the item ordered is defective, incorrect or damaged?
Please contact our customer service team within 48 hours from your order delivery date. To process your refund claim, you must send us a photograph or video of the defective product. We will process all claims as soon as possible to ensure you receive a replacement item free-of-charge.
How long does the returns process take?
Due to the large amount of daily orders, processing returns may take up to 14 business days from the date we receive your returned item. We will notify you via email to confirm that your return order has been processed.
When will I receive my refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 3-7 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund will be posted to your account. Due to varying banks, it may take up to several weeks before a credit is issued back to your account.
What to do if the refund is overdue or lost?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Phone: +0755 86950717